Job Summary
We've all needed help from a Customer Service Executive at one time or another, sometimes it’s a cell phone with garbled display, or a lost credit card, or an urgent flight booking. Customer Service Executives are required to answer incoming calls from customers for various reasons- take orders, answer inquiries, resolve complaints and provide information. Almost all sectors and industries need customer service executives to handle queries and complaints from their customers.
Job Role and Responsibilities
We've all needed help from a Customer Service Executive at one time or another, sometimes it’s a cell phone with garbled display, or a lost credit card, or an urgent flight booking. Customer Service Executives are required to answer incoming calls from customers for various reasons- take orders, answer inquiries, resolve complaints and provide information. Almost all sectors and industries need customer service executives to handle queries and complaints from their customers.
Job Role and Responsibilities
- Answer calls/Email/Chat professionally to provide information about products and services, take/cancel orders, or obtain details of complaints.
- Follow up to ensure that appropriate actions were taken on customers' requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
**
Qualifications and Skills
We are looking for candidates who have good communications skills, interpersonal skills and can handle stress well. The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer's problem. A clear and pleasant speaking voice and fluency in English is also desired.
Benefits
Qualifications and Skills
We are looking for candidates who have good communications skills, interpersonal skills and can handle stress well. The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer's problem. A clear and pleasant speaking voice and fluency in English is also desired.
Benefits
- Exciting activities/ Fun Fridays
- Subsidized food in 24X7 cafeteria
- Free learning and training opportunities
Job Type: Full-time
Salary: ₹18,000.00 to ₹30,000.00 /month
Haryana - Customer Care Executive job
₹18,000 - ₹30,000 a month Job Summary We've all needed help from a Customer Service Executive at one time or another, sometim...
